TeleProŽ Online

Development began on the first TelePro® Online call center software program in late 1999. Jack Green and the staff at Entretel, which is based in the Greater Toronto Area, Ontario Canada, provided the call center subject matter and e-learning training program design expertise, and utilized the skills of carefully selected technical design partners to create the final telephone training product.

Entretel

Founded in 1988, Entretel is a recognized call center consulting and telephone training firm, providing a wide range of performance management services including: structure and process assessment; hiring assistance; telephone performance audits; training program development; design of performance sustaining activities, and call center software for e-learning. Entretel focuses on the human element in contact centers, which it believes is an essential and too often overlooked element in the achievement of quality results. The Entretel approach is holistic, involving all elements related to and affecting performance, including technological, systemic and procedural issues.

For more information, click here to visit Entretel.com.

Jack Green

Jack Green, BA, MBA, PhD (in progress), is the founder of Entretel, and is the creator of TelePro® Online. He is a recognized expert in the area of contact center performance improvement. He has written numerous articles, a chapter "Using Qualitative Performance Measures to Achieve Performance Improvement" in the book "Breakthrough Customer Service: Best Practices of Leaders in Customer Support (John Wiley and Sons)" and his book, "Contact: a guide for developing effective call centre skills" (Nelson-Thompson Publishing) and "Call Centers: Technology & Techniques".

To Order:

"Contact: a guide for developing effective call centre skills", click here to order.

"Call Centers: Technology & Techniques", click here.

"Breakthrough Customer Service: Best Practices of Leaders in Customer Support", click here.